Pet Owners

While emergency veterinary medicine and high-quality care are the cornerstones of our practice, we’re equally focused on providing the education and compassion that pet owners need during a crisis. Many of our patients arrive as referrals, but we also welcome walk-in emergency patients. Regardless of how you reach Piedmont Animal Emergency, we will treat your pet with respect and the highest level of care.

What to Expect

When most people walk into our clinic for the first time, they’re usually surprised that it looks and operates much like a hospital as we maintain an immaculate facility and triage patients upon arrival. Unless your pet requires immediate surgery or treatment, he or she will be taken to a private examination room where we can assess the situation, discuss our findings and recommended course of action, and provide a treatment plan of the costs you might anticipate.

If you’re visiting our clinic with a walk-in emergency, please bring your pet’s medical history if available. For referral patients, your pet’s doctor will be asked to send medical history details, blood test reports and images, medications administered, and any other information that will help us make the most accurate diagnosis. Once your pet is ready to go home, we encourage you to return to your family veterinarian for ongoing care.

Multiple Ways to Pay

Because we operate at off hours, including holidays, our fees may be higher than a traditional veterinary office. However, we try to be as efficient as possible so your pet gets the emergency care he or she needs without unnecessary procedures. Payment is required at the time of service, or you may be asked to leave an admitting payment prior to a procedure. The remaining balance for your pet’s care will be payable at the time of discharge.

When a Longer Stay is Needed

Although many of our procedures can be performed on an outpatient basis, some emergency and trauma surgeries and procedures require a hospital stay. If so, your pet will be attended by our skilled nursing staff, with overnight monitoring of vital signs and veterinarian supervised care. During your pet’s stay, we will contact you daily with updates on your pet’s progress and answer any questions you may have. We know you are concerned about your pet and we encourage you to visit.

If you’re visiting our clinic with a walk-in emergency, please bring your pet’s medical history if available. For referral patients, your pet’s doctor will be asked to send medical history details, blood test reports and images, medications administered, and any other information that will help us make the most accurate diagnosis. Once your pet is ready to go home, we encourage you to return to your family veterinarian for ongoing care.

Keeping you Informed at all Times

Communication underscores superior healthcare, and veterinary medicine is no exception. That’s why we strive to keep you and your family veterinarian informed throughout your pet’s visit with us, for a level of continuity you expect at a major medical center. By working as a team with you and family veterinarians who know your pet’s history, we can greatly improve the patient’s outcome and recovery.

During your pet’s time with us, we will relay all information regarding our procedures and care, and recommend discharge instructions and plans for check-ups and/or therapy. We also call our families after discharge to make sure their pets are recovering without incident. Sure, this takes extra time, but our patients are always worth the effort.